So, the benefits of unified communications solutions are clear and you want in.
You’ve picked your kit and you’re ready to press go. But, what makes a collaborative technology supplier stand out? In today’s increasingly crowded market, your UC partner needs to go above and beyond to offer outstanding support. Buying and installing the kit is only half of the job – companies need to engage with employees to deliver a cohesive communications solution. Here’s what to look for to ensure that your kit doesn’t just gather dust in a corner.
If this is the first time your employees have been introduced to a unified communications solution, they will need a full lowdown on collaborative technology from day one. Research has found that 31% of businesses who have adopted unified communications do not have the in-house expertise to deploy and manage the roll-out of the kit. This training is not a one-size-fits-all approach. People use unified communications solutions in different ways, depending on their job functions, working patterns and office locations. Training sessions should be catered towards beginners, those with some experience of collaborative technology and administrators. This will bring collaboration to life throughout your organisation.
A few days of dedicated training may not be enough to remember all of the clever little things that you can do with unified communications solutions. A phone call or email to a technician based elsewhere may not be enough. Cut the jargon, overcome any issues and make the most of face-to-face guidance by hosting drop-in surgeries at your business. A collaborative technology specialist will dedicate their time to boosting employee buy-in with their friendly and experienced service.
Organisations may need more than a regular visit from a unified communications specialist. Collaborative technology could be at the core of your business maybe you can’t remember specific functions when you’re setting up a video conferencing call. Therefore, a resident technician may be the answer. This is especially important when nearly one third of IT managers said video conferencing kit the most difficult technology to maintain. In addition, nearly half said the same for social collaboration tools. Get a personalised solution to any issue at a moment’s notice to keep your company’s communication flowing.
Unified communications solutions come in all shapes and sizes. So, the adoption services which get your teams up to speed should be as well. Training videos can provide a constant source of reference to familiarise yourself with the benefits whenever But, no-one has the time to skip through a training video until you get to a relevant bit. Have bespoke video packages made for you to suit your business needs so your teams can quickly brush up on their skills at the touch of a button. Learn about collaborative technology around your own schedule through web-based or self-service portals.
The eaziUC way
We offer all of these types of training for unified communications solutions to suit your own personal requirements – this makes us unique in our specialist marketplace. From onsite training, to drop-in surgeries and even resident technicians, it’s adoption services the eaziUC way. Find out more about how we could get your teams up to speed here.